Customer Care Executives/ Managers
- Experience: 1 to 3 Years
- Education: B.E./B.Tech/any Graduate with experience is preferable but freshers with good academic record can also apply
- Attracts potential customers by answering product and service questions suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed.